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"A great big thank you to the guys in the service dept. I broke down on I80 250 miles east from Reno HD July 2nd 2008. By the time the I returned being towed in it was almost 8pm. The service manager and a few guys were just about to leave for the night. They graciously took my trike in and got my info and said they would do eveything they could to get me back on the road.
They did, by 5pm the next evening they called to let me know my 2008 Roadglide trike ready to pick up. I am very greatful to the service dept for the outstanding work they did for me to get me on my way back to South Carolina.
I know service dept is very busy with your regular customers with service and repairs, But I would like to say that Reno HD has a 5 star service Dept.
Thank you again
Tom Edwards
Conway, South Carolina
2008 Mirage Orange Pearl Roadglide Trike "
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By: Harrison T Conway,SC
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"On Friday June 13 we had begun a road trip to Oregon when we arrived in susanville we noticed a small oil leak. Upon arriving at your dealership around noon we were greeted by a very friendly young man (sorry do not remember his name). He said that they were booked for the day but would see if a tech could check it out. Well they did fixed it and we were on our way again by 4:30. Just would like to extend many thanks for helping us in our time of need. We do not live in your area but will be using your dealership for our on line purchases. Again thank you very much for the prompt repair of our bike. "
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By: Ronald grass valley,CA
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"I recently Purchased a 105th anniv. Fat Boy My experiece with my salesperson Scott was Awesome, he was easy to communicate with as a new rider and a women I was very comfortable with his knowledge and time he took to help me....."
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By: Melissa Battle Mountain,NV
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"Your store rocks! Keep up the excellent customer service."
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By: verna sparks,NV
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"We bought our '87 Sportster 1100 used from the newspaper. Ian and the gang are just great. They have been helpful with every repair and accessory. When the weld broke on our original back rest, Ian went well out of his way to find us one to fit. He found it in Chico and had it sent up. Thanks guys.
Verna and Scott"
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By: verna sparks,NV
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"TRAVIS PROVIDED EXCELLENT SERVICE FOR ME WHEN I HAD A FLAT TIRE IN FRONT OF YOUR SHOP SATURDAY. I WAS IN AND OUT AS FAST AS POSSIBLE AND MY DAY WAS SALVAGED. THE WAY YOUR SHOP WAS LAYED OUT TO HELP BROKEN DOWN RIDERS WAS GREAT. THANKS AGAIN."
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By: Steve Quartz Hill,CA
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"We have been by the dealership many time just looking to see what you had. One day while there we spotted a used Classic and we talked about it over night. When I was finally able to get back there was somebody else buying it. Shelly whom we had talked to before saw me and told me they had just sold the one I wanted. She told me hold on and let me see what I could do. She came back a minute later and said how about an 06 Classic for the same price of the 99 I was looking at. By noon the next day I was out of the store with a great bike at a great price. Thanks to Shelly and the staff at Reno H.D. the wife and I are back on the road again. When I told friends in Sacto.Ca. and in Las Vegas about the New Owners get together put on by Owners of the Dealership. They were impressed. They said they had gotten new bikes from dealers in their towns and that was all they got was a bike and a reminder of their first oil change. Thanks for the great experience."
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By: Mark reno,NV
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"I JUST HAD TO DO ANOTHER CUSTOMER SURVEY.I BROUGHT MY BIKE IN TO GET WORKED ON EARLY THIS MONTH BEFORE MY CLUB (GHOST MOUNTAIN RIDERS)WENT TO STURGIS, LEWIS, TRAVIS AND THE REST OF THE SERVICE DEPT DID A SUPER JOB, I FEEL THAT THEY REALLY CARE ABOUT THEIR CUSTOMERS. AT THIS TIME I AM IN THE PROCCESS OF GETTING 4 MORE POLICE BIKES TO ORDER! "
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By: MARCUS KLAMTH FALLS,SD
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"Sales dept Scott Gundle excellent!!
Service dept Travis Israels excellent!!
And "Boya" is in there too!!!"
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By: Angelo reno,NV
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"To the owners:
On July 8th I rented a Street Glide from your store. Brandy is who assited me. I'm 43, riding since last year and a active duty Marine who currently rides a Sportster and was trying something a bit more my size. My military seminar didn't start until the next day, so I planned ahead.She was professional all the way. Knowledgeable about the bike and open to all the questions I had. Keep up the great tradition...."
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By: Brian Temecula,CA
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"To the owners:
On July 11, I came back with 2 Friends of mine both Marines and both Station out in Okinawa, Japan. They enjoyed everything about your store and business ethics. They were checking pricing, and what was new out in the market. Richard from sales assited us in our casual questions. He even took the time to show me a new street glide from across the street. No pressure and no stress as I asked him several questions. Another job well done..... "
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By: Brian Temecula,CA
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"To the owners:
Me again, could not leave this state without stopping into the store at the Silver Legacy Hotel. That's were I stayed while in town. Toni assited me and was very cordial. She showed me your new merchandise and even help me pick something out for my wife. That's all until next time. Semper Fidelis..........."
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By: Brian Temecula,CA
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"you guys at reno harley have a great dealership!!! sean & lewis got me the best price on all (5) 2007 police bikes. I checked calif. arizona & oregon and reno harley beat them all!!!! I'm in the process of getting another order for (5) 2008 police bikes. also the service dept. has treated me very well thank you travis.... MARKKO "
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By: marcus klamath falls,OR
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"MY WIFE AND I CAME TO RENO IN MID JUNE FOR THE NATIONAL BOWLING CHAMPIONSHIPS AS WE DO EVERY FEW YEARS. I AM ALWAYS BORED TO DEATH SINCE I DO NOT BOWL. THIS TIME I CONTACTED SAL, RENTED AN ULTRA CLASSIC AND HEADED TO POINTS NORTH (LASSEN VOLCANIC NAT'L PARK). IT WAS A GREAT EXPERIENCE WITH NO SUPRISES. SAL AND HIS STAFF WERE THE BEST. CAN'T WAIT TO COME BACK AND DO MORE EXPLORING. I HAVE ALREADY RECOMMENDED RENO H/D TO SOME FRIENDS. THANKS AGAIN. SPARKY"
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By: SPARKY CYPRESS,TX
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"Reno HD is the best place to buy a bike"
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By: Greg Winnemucca,NV
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"Just bought my Buell XB12s from Scott. Great experience and can't stop riding it. Only he forgot to warn me that I would want to quit my job inside of two weeks of the purchase date! Thanks for everything, you guys rock. "
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By: Justin Incline Village ,NV
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"Last night my wife pulled into the driveway with my forty fifth birthday gift strapped into the bed of our truck.
A complete surprise, I knew nothing about!
The bike is a beautiful 2007 screamin eagle springer.
All she has talked about since she got home here in Elko is how easy and fun it was to deal with Reno Harley Davidson.
Bless her heart she knows nothing about Harley Davidson's or why this is my dream bike.
The staff at Reno HD patiently guided her to the right bike and even worked a dealer trade to get the correct color.
Keeping this a surprise involved working after hours and even delivering the bike to my wife in Winnemucca.
She chose to buy this rare and wonderfull machine at Reno HD. She could have made the deal at another dealership closer to our home. The staff at Reno HD made the choise an easy one.
We look forward to all our future dealings there.
As a matter of fact I think a couple of new helmits and some leather are called for.
See you Monday!!!
Sincerly.
Brad Long
Elko NV."
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By: Brad Elko,NV
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"After riding my mothers Low Rider home, I had to have my own Harley. I Met with Lewis Olveria, who had sold my Dad his Road King Classic. Lewis was outstanding to work with and I had a lot of fun purchasing my Sportster. Lewis even called me to make sure I made it home. Reno Harley-Davidson is our family Dealership. "
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By: Greg Winnemucca,NV
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" My husband recently purchased a Road King Classic from Reno Harley-Davidson, the experiance was so great that we have made Reno Harley-Davidson our personal dealership. On March 14, 2007, we went to Reno Harley-Davidson to buy a helmet for my husband. As we walked into the dealership, I noticed the bike I had been looking for. A dyna Low-rider, with the exact paint color I wanted. We met with Dan DePetro. Dan did an excellent job with my new purchase of the Low Rider. This was my first motorcycle purchase, and Dan was a great help. He even pushed the bike outside from the show-room so I could see the paint and sit on the bike, to make sure it was what I wanted. I can not say enough about how the service department and Dave the custom guy, made everything happen with accesories. Even with a very busy day at the dealership The owners Marci and John came by to say Hi and check out the new bike. Again I am very pleased with the staff and purchase at Reno-Harley Davidson. Thank you."
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By: Julie Winnemucca,NV
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"Thanks to Scott Gundle for a great Harley Davidson purchase experience! The 2003 Screamin Eagle Deuce looks great and arrived as promised. While I am located over 1600 miles away, I felt like a regular customer. I'd highly recommend Reno H-D."
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By: John Shawnee,KS
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"Mike and the guys in the service dept. have been the greatest. I bought my 2007 fxstc in 06 from carson harley.
their service was (to be polite) bad. real bad. Mike's guys at reno harley have made things right. I'm looking to buy a 1200c for my wife. I will buy it from reno harley. you can tell the service guys and ethan in parts thanks! I will be back.
David Hendrix"
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By: David Doyle,CA
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"When I started looking for a bike I stopped by a Harley deallership closer to home. One of their salesmen literally left me standing on the showroom floor.I contacted Scott told him I was coming in from Carson to see what you had. He stayed late and closed a deal with me that night. I have never had a bad experience with Reno HD, its all good!!!! Ive not returned to the other dealership either, I make the 45 mile commute for parts and service all the time !!!!!!"
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By: Tommy dayton,NV
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"Last week I was in Reno to attend a symposium. I decided to rent a bike from Reno HD and take a day to ride around Lake Tahoe. I had a truly terrific day!
I just wanted to take a minute and thank Sal Gray for being extrememly helpful, courteous, knowledgeable and downright pleasant during the whole rental experience.
He made me feel extrememly comfortable during the whole rental experience and delivered outstanding customer service.
Thanks again Brother!
Lowry Brooks
Fallston, MD"
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By: Lowry Fallston,MD
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"I could not be happier with the whole Reno Harley Davidson experiance. My wife Julie and I went to Reno Harley to meet with Lewis Olvera who I dealt with during a purchase of a city owned Police Motorcycle. Lewis was outstanding to work with, showing us all the models we wanted to look at, and never acting as if he was in a hurry, and the financing and insurance set up was very fast. The service departement took my 17 year old son on a tour of the shop and even let him sit on a Chopper. He will never forget that experiance. My wife Julie had a great time buying her helmet and leather gear. She said the sales staff was very helpful picking out just the right helmet and making sure it fit her right. I was just thrilled with the way the staff treated my family at Reno Harley Davison. Thank you very much.
T.Eric Silva and Family Winnemucca Nevada"
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By: Thomas Winnemucca,NV
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"All my experiences with Reno HD have been positive, but Toby (and the rest of the crew) in service went above and beyond in helping me with my service/ extended warranty issues. They communicated with me on a regular basis to keep me updated on the progress, and worked with me to get both the best value and performance on my bike (which was purchased out of state!). The outstanding attitude about helping the customer seems, unfortunately, to be a rarity these days, but the RHD service department really does live up to its name. Thanks, and when my girlfriend is ready, we're not going anywhere else to get her Harley."
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By: Dennis Sparks,NV
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"letter for service dept. "above & beyond" is being sent to info@renohd.com. You have awesome employees in service. Steve Romo, Tonya & P.T.. They deserve to be recognized for their dedication and commitment to Reno H.D.. They went above and beyond to help us with repairs to our bike on 9/14/06. It was late and time for the shop to close. They stayed and repaired our bike. We were from out of town and staying in Reno for a couple of days. They are awesome! Please look for our letter. They need to be recognized for what they did. Thank you "
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By: Al Antioch,CA
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"I came in recently with a tricky issue concerning a helmet purchase and Bonnie Urbanek went above and beyond and with a cheerful attitude to resolve this to my satisfaction."
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By: Wil Reno,NV
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"My wife and I have had nothing but great things to say about Reno H-D especially Sean in sales. He went way beyond what he had to do to get us financed and is always friendly when we are in there. I would give Reno H-D an overall rating of 10 stars out of 5, that's how good all the staff that work there are. You all should be proud!"
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By: patrick reno,NV
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"Hello, Harley Team
You guys are great,always very helpful when I came to shop. I purchased my first Harley about one month ago. I can't stop talking about Harley, the wonderful staff and how you all make me feel apart of your wonderful family. Here are some staff who make may day when I go there: Ian, Michelle and Scott. Thank you Reno Harley-Davidson, YOU ARE #1!
Monteiro's of Sparks"
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By: Tammy Sparks,NV
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"Thank you for the excellent experience in purchasing my first Harley Davidson motorcycle. You have a top notch staff who never hesitated to help and made me feel like family. Thanks again!"
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By: Guy Fernley,NV
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"All work that was done was very good. Ed & Steve answered all the questions that I had. I believe it was Paul that worked on my bike and he did a very good job.
Thanks Reno Harley."
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By: Robert sparks,NV
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"I've found myself shopping in your store more since I got my 2000 Deuce, 6 months ago. I must say it truly is a pleasure going into your store now, I have only dealt with Matt and Ian during my visits but they are both very pleasant to deal with. Before you guys took over this dealership my experiences were not so pleasant. Please keep up the good work!"
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By: Victor Sparks,NV
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